Cancellation, Returns and Refunds Policy

Canceling an Order (Before Shipping)

Our standard-size garments are covered by the right of withdrawal, even when made to order:

Before production is approved: You can cancel items immediately, free of charge, from your account, even after 48 hours. The boutique can only approve production and capture payment after the first 48 hours. Canceling the entire order releases the payment authorization; for a partial cancellation, only the retained items and the previously agreed shipping costs will be charged.
After production is approved and before shipping: The boutique will process your request to stop production. Canceled items are refunded in full, with no flat-rate penalty. A full cancellation also includes standard shipping costs.

To cancel, use the “Cancel items” button in My Account → My Orders or contact us as soon as possible.

Returns (After Delivery)

Statutory Right of Withdrawal

Standard-size garments are covered by the withdrawal right, including preorders, made-to-order pieces and limited editions. You have 14 calendar days, starting the day after you receive the last item in your order, to notify us of your withdrawal without giving a reason. If the period ends on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.

Item Condition and Return Requirements

Items should be returned clean and undamaged. Normal trying on is allowed. Keep labels and packaging where possible. Makeup, perspiration or signs of use beyond normal trying on may result in a deduction for an actual, documented and proportionate loss of value—never a flat-rate penalty or an automatic refusal of withdrawal.

You may carefully try on a garment to check its size and fit, as you would in a store. Wearing it out goes beyond that fitting. Makeup, perspiration marks, stains or damage caused by excessive handling may make you liable for the actual loss in value (Article L221-23 of the French Consumer Code), provided you were informed of your right of withdrawal beforehand. Any loss is assessed individually after inspection, based on findings and supporting evidence; it never results from a flat-rate percentage. The amount, calculation and evidence are emailed to you. You may dispute them with customer service and then use the dispute-resolution procedures in the Terms. Your right of withdrawal remains intact; depreciation does not automatically justify refusing a return. A defect present on delivery or wear from normal fitting does not justify such a deduction.

Made-to-Measure Garments

Made-to-measure items: only garments actually made to your personal measurements fall within the exception to the withdrawal right under Article L221-28(3) of the French Consumer Code. This exception does not apply to standard sizes, even when made to order. It never removes statutory guarantees of conformity or against hidden defects. Contact us to exercise these guarantees if there is a defect or lack of conformity. For an order containing both types of items, each set of rules applies to the relevant items. Requesting an atelier appointment does not place an order or constitute acceptance of these terms.

Legal references: Article L221-28(3) — made-to-measure items ; Article L221-18 — withdrawal period ; Article L221-23 — returns and diminished value ; Article L221-24 — refunds ; Directive 2011/83/EU — Article 14(2) and Recital 47.

To dispute a deduction, first contact customer service. If your written complaint does not lead to a resolution, you may refer the matter free of charge to CMAP, our consumer mediator, subject to its eligibility requirements.

Notify us through My account → My orders, our withdrawal form, or a clear statement sent to customer service. You then have 14 days to send the items back.
You pay the direct cost of returning items if you change your mind. The boutique covers returns caused by a defect or an error on our part, without affecting your statutory guarantees.
The relevant items are refunded in full, subject only to any legally justified loss of value caused by handling beyond normal trying on, with no flat-rate penalty. Original standard delivery charges are refunded if you withdraw from the entire order and are not reduced by such a deduction. As our delivery charge is a flat rate, it is retained if you keep part of the order; any express delivery surcharge remains at your expense.

Refunds are made to the original payment method, at no charge, within 14 days of notification. For dispatched items, we may withhold the refund until we receive the goods back or receive proof of their return shipment, whichever occurs first.

Defective Items or Order Errors

If you receive an item with a manufacturing defect, or if we have sent the wrong style, size or color, please contact us immediately. In this case:

**Return shipping costs will be covered** by Daniel Baud.
After verification, we will offer your choice of a **full refund**, a **repair** (where possible), or an **exchange** for the correct item (subject to availability).

How do I return an item?

To request a cancellation (where available) or a return:

Sign in to your account on our website.
Go to My Account → My Orders.
Select the relevant order.
Use the “Cancel items” button (if available) or “Request a return.”
Follow the instructions to select the items and state your reason.

You can also contact our customer service team using the contact form, quoting your order number: contact@danielbaud.com.

We will acknowledge your request and explain the next steps within 48 business hours.

Refund Timeframe

Please Note

Normal fitting does not reduce your right of withdrawal. Any loss in value must be substantiated, justified individually and explained to the customer; no flat-rate deduction applies.